Our Expertise
ENTERPRISE
AUTOMATION
Our primary focus is Enterprise Automation, an ongoing program that enhances business value for our clients. Our products meet the specific needs of our business teams and clients, providing agnostic solutions for workflow management, automation, point solutions, and internal systems.
Our COE identifies business pain points, documents existing processes, gathers requirements, researches automation solutions, and builds the initial workflows. The team consists of cross-functional professionals who embrace change and champion process improvement.
Our Best Practices
Set Goals and Expectations
Identify opportunities to automate business processes and establish business cases, process flows and strategic roadmaps.
Measure Results
Define metrics or key performance indicators to monitor results and analyse the expected outcomes.
Understand compliance requirements
Define potential requirements, limitations, and restrictions when designing a business process automation strategy.
Documentation
All aspects of our business process automation strategy is documented and accessible to all relevant personnel.
Invest in Employee Training
Helping our associates understand the “why” for automation as an important part of change enablement, one that increases the likelihood of user adoption and the overall success of any automation initiative.
Start small and scale up
Based on the goals and KPIs defined, we Analyse if the automation delivers the expected outcomes, and can be expanded to include additional processes; identify potential points of failure and opportunities for improvement.
Why consult with our Automation Centre Of Excellence(COE)?
- Increased Productivity Gains
- Progressing up the Value Chain
- Reduction in Cost of Conformance
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Enhancing Communication and
Collaboration
- Reduction in Turnaround Time (TAT)
- Freeing up Time for Core Business
- Minimisation of Cost of Poor Quality
-
Real-time Status Reporting and
Data Visualization
- Minimisation of Mundane Tasks
- Achieving 'First Time Right' (aiming towards zero defects)
- Promoting Transparency
Case Studies
Workflow Management
for our Services Management Client
Our workflow management solution automates document processing ensuring process execution at a high productive throughput. By leveraging advanced technologies, our application seamlessly integrates information, processes, and business users, automating workflows to enhance productivity, foster team collaboration, and yield insights for greater quality assurance.
In-House Technology Utilization
The application is designed with a profound understanding of the processing guidelines and compliance.
Agnostic Document Intake
The AI engine begins by ingesting documents from external sources in various formats, such as PDFs, scanned images, or digital documents.
AI-enabled Data Extraction
Utilizing deep learning techniques, the AI engine extracts relevant information.
Continuous Improvement
Ongoing analysis and feedback are used to refine the AI engine, improve accuracy, and optimize the extraction process.
Exception and Query Handling
The system identifies exceptions and handles them by routing for manual recycling, query, or correction.
Seamless Integration
Pre-processed data is integrated into the third-party system with API integration, automating the process.
Emphasis on Risk and Compliance Management
This approach ensures that all operations align with industry standards and best practices.
Adhering to Data Security
Recognizing ISO 9001:2015 and ISO 27001:2013 standards guarantee the confidentiality and integrity of information.
Job Management Portal
for our Business Teams and Clients
Our Job Management Portal enables our client to track job movement and job status in real-time across stages. Our solution ensures transparency and accountability at every stage, providing accurate insights into job progress. Incorporating job instructions, prioritization, and a robust feedback system, we meticulously manage our job deliverables. To enhance communication and collaboration between our business teams and clients, we deliver important metrics and information through our delivery dashboard, monthly productivity report, knowledge center, organization newsletter and information technology policy and guidelines.
Real-time Job Tracking
Keep tabs on job movement and status across various stages in real-time, ensuring complete transparency and accountability throughout the process.
Job Instructions
Provide detailed instructions for each job directly within the portal, ensuring that tasks are executed consistently and accurately.
Prioritization
Utilize built-in mechanism to prioritize jobs based on urgency or importance, enabling efficient workload management.
Feedback System
Provide a seamless feedback mechanism where users can easily share their insights and suggestions on completed jobs, fostering continuous improvement and client satisfaction.
Weekly Job Deliverables Management
Seamlessly manage weekly job deliverables with progress tracking, and reporting functionalities, ensuring timely completion of tasks.
Delivery Dashboard
Gain insights into job delivery metrics through an intuitive dashboard, offering stakeholders a comprehensive view of performance and progress.
Monthly Productivity Report
Receive monthly productivity reports summarizing key metrics and performance indicators, streamlining performance evaluation and decision-making processes.
Knowledge Center
Access a centralized repository of resources, including utility tools best practices, and guidelines, promoting knowledge sharing and skill development among users.
Organization Newsletter
Stay updated with the latest news, announcements, and information through the organization newsletter feature, enhancing communication and engagement across the board.
Information Technology Policy and Guidelines
Access IT policies and guidelines directly within the portal, ensuring compliance with standards and enhancing cybersecurity awareness among users.
Process Checklist Automation
for our Business Teams
Our Process Checklist Automation builds custom checklists for each practice, ensuring that tasks are aligned with the specific requirements within our business. Our Processors update predefined checklists as they complete their tasks, providing real-time documentation of job progress. Reviewers can then review and approve completed jobs, ensuring adherence to compliance standards. The built-in query system simplifies the handling and tracking of job-related queries for processors and reviewers. With our Process Checklist Automation, our operations are streamlined, reducing response times and enhancing overall job handling efficiency for our clients and business.
Customized Checklist Creation
Tailored checklists are generated for each vertical, ensuring tasks align with specific business requirements.
Real-time Task Updates
Processors can dynamically update predefined checklists as they complete tasks, providing instant documentation of job progress.
Review and Approval Mechanism
Reviewers can efficiently assess completed jobs and ensure adherence to compliance standards before approval.
Built-in Query System
Simplifies the handling and tracking of job-related queries, facilitating seamless communication between processors and reviewers.
Streamlined Operations
By automating processes and centralizing documentation, our solution reduces response times and enhances overall job handling efficiency for both clients and internal operations.
Performance Analytics
Access insightful analytics and reports on task completion rates, turnaround times, and compliance metrics, enabling data-driven decision-making and continuous improvement.
Customizable Templates
Create and customize checklist templates to accommodate evolving business needs, industry regulations, or client preferences.
Version Control
Maintain a history of checklist revisions and updates, allowing users to track changes, revert to previous versions, and ensure audit trail integrity.
Role-based Access Control
Define user roles and permissions to restrict access to sensitive information or critical functionalities, ensuring data security and compliance with privacy regulations.
In-house Enterprise Resource
Planning (ERP) System
Our comprehensive in-house internal ERP system caters to the diverse needs of our organization. Designed as the integrate part of our business operations, our internal ERP serves as a unified platform that seamlessly integrates various functions and departments, fostering efficiency, collaboration, and agility across the organization.
By offering a robust suite of modules, centralizing our operations, streamlining processes, enhancing visibility and control, and fostering scalability and adaptability, our ERP empowers us to navigate today's dynamic business landscape with confidence and agility.
Employee Management
Keep track of employee information, such as personal details, employment history, and performance evaluations, all in one centralized system. Streamline HR processes, including attendance tracking, leave management, and performance appraisal, to ensure optimal workforce management and productivity.
Client Management
Store and organize client information and contract details in a centralized database for easy access and collaboration. Track client interactions, manage leads and opportunities, and provide exceptional service to drive client satisfaction and loyalty.
Contract Management
Store, track, and manage contracts from creation to renewal, ensuring compliance and minimizing risks. Streamline contract negotiation, approval, and execution processes to improve efficiency and reduce administrative burden.
Invoice Management
Generate and send invoices to clients, track payment status, and manage accounts receivable seamlessly. Automate invoice generation, reminders, and reconciliation to ensure timely payments and improve cash flow management.
Job Management
Job Management module documents and tracks each job or engagement. Configurable timesheet templates in the ERP system to capture hours for each job. Timesheets follow an approval workflow within the ERP system. Managers review and approve hours, with automated reminders for pending timesheets and deadlines.
Employee Onboarding and Exit Clearance
Guide new hires through the onboarding process, including paperwork, orientation, and training. Streamline exit procedures, conduct exit interviews, and manage clearance tasks.
Incentive Management
Define incentive programs, set performance targets, and track achievements to reward top performers. Automate incentive calculations, payouts, and reporting to foster a culture of recognition and engagement.
Performance Appraisal
Conduct regular performance evaluations, set goals, manager and employee self-rating, and provide feedback to drive employee development and growth. Monitor progress, identify strengths and areas for improvement, and align individual performance with organizational objectives.
Payroll Processing
Calculate employee salaries, deductions, and taxes accurately and efficiently. Manage statutory compliance, and maintain payroll records with ease to ensure timely and accurate payroll processing.
Leave Management
Simplify leave administration with our Leave Management module. Automate leave requests, approvals, and tracking for efficient workforce scheduling. Maintain compliance with labor laws and company policies while providing employees with transparent and accessible leave information.
Training and Development
Invest in employee growth and development with our Training and Development module. Plan, schedule, and track training programs, certifications, and skill development initiatives. Empower employees to enhance their skills, knowledge, and capabilities to drive personal and organizational success.
Quality Management
Ensure product and service excellence with our Quality Management module. Establish a dedicate section on quality standards, best practices, and guidelines to maintain high levels of quality and client satisfaction. Continuously monitor and improve processes to drive operational excellence and business success.
Extra-curriculars
Organize and manage extracurricular activities, events, and initiatives to foster team collaboration, creativity, and work-life balance. Build a positive and vibrant workplace culture that enhances employee morale and productivity.
Client Appreciation
Built-in tracking mechanism to identify and flag top appreciations received from clients. This could include high-value appreciations, testimonials, awards, or expressions of gratitude that hold significant importance for our organization.
